The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you… — H. Jackson Brown, Jr Copy Share Image
“What have you done?" "Sir," Jack held up his hands in surrender. "I know how this looks. You have every right to… — Cecily White Copy Share Image
“It's all right. I'm not upset. After all, they were just things . When you've lost your mother and your father, you… — Kazuo Ishiguro Copy Share Image
