“Rapport allows you to create a friendly compatibility and easy companionship which feels comfortable and enjoyable.” — Susan C. Young Copy Share Image
“A positive attitude feels a heck of a lot better than a negative one.” — Susan C. Young Copy Share Image
“One would think that if people truly wanted to live incredible lives, they would do everything in their power to create a… — Susan C. Young Copy Share Image
“Become aware of the physical distance and spatial orientation that you experience while in the company of others. Being empathetic and sensitive… — Susan C. Young Copy Share Image
“We can choose how we present ourselves to the world—and we should. From a sales perspective, who would you rather work with?… — Susan C. Young Copy Share Image
“Delicious Dialogue “We’ve all known the proverbial conversation hog who dominates a discussion and pays little notice to another person’s input. They’re… — Susan C. Young Copy Share Image
“Being a conversational chameleon allows you to do that. One day I may be speaking to the CEO of a global company… — Susan C. Young Copy Share Image
“17 Ways to Just Be Nice “No act of kindness, no matter how small, is ever wasted.” ―Aesop 1. Be sincere. 2.… — Susan C. Young Copy Share Image
“Follow your heart, but take your brain with you!" After buying an armload of funny books filled with clean jokes, one-liners, and… — Susan C. Young Copy Share Image
“Polishing the gold in others will not only make them feel better about themselves, but it will also elevate you in their… — Susan C. Young Copy Share Image
“The benefits you will enjoy with a positive attitude have a multiplier effect and exponentially impact your personal well-being.” — Susan C. Young Copy Share Image
“Seek to make others feel comfortable by demonstrating respect for their individual needs as well as their cultural norms. Your consideration and… — Susan C. Young Copy Share Image
“One of the speaking programs I deliver is entitled, "Service with a Smile . . . How to Create a Sensational Customer… — Susan C. Young Copy Share Image
“Few places are more important for dressing appropriately than the workplace, where a professional appearance is crucial.” — Susan C. Young Copy Share Image
“Having a sense of humor can be one of your greatest assets and equip you with an undeniable "attractor factor." The benefits… — Susan C. Young Copy Share Image
“I love to read. However, there have been times when certain books did not resonate with me because the timing was off… — Susan C. Young Copy Share Image
“Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your life will feel more… — Susan C. Young Copy Share Image
“When your speaking style is clear, confident, and concise, your listeners will perceive you as such.” — Susan C. Young Copy Share Image
“Research has shown that different colors represent different character qualities and have a powerful psychological effect. Color portrays different meanings in life… — Susan C. Young Copy Share Image
“When I was a young and aspiring speaker, I sought mentorship from a man who had been a Dale Carnegie trainer for… — Susan C. Young Copy Share Image
“Take a searching inventory of your speech, habits, behaviors, appearance, hobbies, preferences, talents, and products. The key is what makes you distinct… — Susan C. Young Copy Share Image
“There are times when eye contact can move to the dark side and become creepy, hostile, rude, or condescending. When it is… — Susan C. Young Copy Share Image
“Whether you are in business or simply want to be remembered positively, frankly consider these things: What makes you feel special and… — Susan C. Young Copy Share Image
“Be a Discovery Expert. Be inquisitive. A wonderful way to get to know someone is simply by asking questions. The more you… — Susan C. Young Copy Share Image
“Let Sleeping Dogs Lie When I hear someone expressing an adamant opinion which is diametrically opposed to my own, I have a… — Susan C. Young Copy Share Image
