The single hardest part of leading any organization is knowing what is going on. There's too much noise in the system, too much complexity: you absolutely depend on people speaking up and raising concerns. — Margaret Heffernan Copy Share Image
How can any company know if its processes, products, people are safe? Only if everyone is watching and telling the truth. The first part can be assumed; the second cannot. — Margaret Heffernan Copy Share Image
Companies are bought for their revenue, customer base, technology, or people. A few great companies offer all of these, but any valuable business offers… — Margaret Heffernan Copy Share Image
The biggest catastrophes that we've witnessed rarely come from information that is secret or hidden. It comes from information that is freely available and… — Margaret Heffernan Copy Share Image
I haven't always hated McDonald's. When my kids were little and I lived in the U.S., they were as susceptible as anyone to Happy… — Margaret Heffernan Copy Share Image
I hate people walking down the street listening to the soundtrack of their lives which responds to them but not their setting. I hate… — Margaret Heffernan Copy Share Image
The vast literature concerning whistleblowers shows that, far from weird extremists, they are really quite ordinary people: male and female, young and old, junior… — Margaret Heffernan Copy Share Image
“Indeed, there seems to be some evidence not only that all love is based on illusion — but that love positively requires illusion in… — Margaret Heffernan Copy Share Image
Clearing your head of distractions in order to notice and understand the people you are with can feel inefficient - there are so many… — Margaret Heffernan Copy Share Image
I don't mind if the couple next to me is tense or the kids are whiny. I'd even be happy to hear an honest… — Margaret Heffernan Copy Share Image
British innovation in design, in the creative arts, in engineering and manufacturing is world class. — Margaret Heffernan Copy Share Image
Huge open source organizations like Red Hat and Mozilla manage the collaboration of hundreds of people who don't know one another and have spent… — Margaret Heffernan Copy Share Image
Words are how people think. When you misuse words, you diminish your ability to think clearly and truthfully. — Margaret Heffernan Copy Share Image
