You don’t have to spend a jillion dollars on advertising to get your word out. What matters is that customers have a good experience with your product at every single point of contact. — David Neeleman Copy Share Image
Seat assignment didn't matter if you're flying Dallas to Houston and you did it 38 times a day. People just got on, you didn't sit next to your wife, and it was a 45-minute flight. It didn't matter. — David Neeleman Copy Share Image
People were desperately trying to fill their seats for the summer. And so prices are really low right now. And so they are kept… — David Neeleman Copy Share Image
Fares are higher [and] people don't travel as much. If they don't do that, it doesn't have the trickle down effect into the economy… — David Neeleman Copy Share Image
If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue. — David Neeleman Copy Share Image
This is not a business where you can hand off and run by remote control. — David Neeleman Copy Share Image
It's so important to experience what your customers are experiencing and listen to their suggestions. — David Neeleman Copy Share Image
I believe the public's confidence would be increased if the federal government took over the functions of airport security screening for all passengers. — David Neeleman Copy Share Image
I think that as the market moves and costs get higher and fares get higher, it always creates opportunity. That's been the cycle over… — David Neeleman Copy Share Image
I think there's new optimism in Brazil. The Olympics went well. Our demand is good. Costs are down. We're back in the black. We're… — David Neeleman Copy Share Image
We don't want a third party who may or may not have our best interests in mind or our crew members' best interests in… — David Neeleman Copy Share Image
Of course, we should all be aware of what we're packing in our carry-on luggage - anything that might be considered dangerous could be… — David Neeleman Copy Share Image
And, of course, customers really need to feel safe and are seeking reassurance when they fly. — David Neeleman Copy Share Image
![“Fares are higher [and] people don't travel as much. If they don't do that, it doesn't have the trickle down effect into the economy and the other sectors.” quote by David Neeleman](https://sms4smile.com/quotes/img-quotes/2d0/david-neeleman-13396_economy_fares-are-higher-and-people-don-t-travel_165905.jpg)
![“If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue.” quote by David Neeleman](https://sms4smile.com/quotes/img-quotes/a57/david-neeleman-13396_airline_if-it-s-torture-flying-one-airline-and-y_177666.jpg)
