The way management treats associates is exactly how the associates will treat the customers. — Sam Walton Copy Share Image
The job of senior management is to cultivate an environment where store managers can learn from the market and from each other. — Sam Walton Copy Share Image
The way management treats their associates is exactly how the associates will then treat the customers. — Sam Walton Copy Share Image
All of us profit from being corrected - if we're corrected in a positive way. — Sam Walton Copy Share Image
The secret of successful retailing is to give your customers what they want — Sam Walton Copy Share Image
If I had to single out one element in my life that has made a difference for me, it would be a passion to… — Sam Walton Copy Share Image
We're all working together; that's the secret. And we'll lower the cost of living for everyone, not just in America, but we'll give the… — Sam Walton Copy Share Image
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for… — Sam Walton Copy Share Image
I think my constant fiddling and meddling with the status quo may have been one of my biggest contributions to the later success of… — Sam Walton Copy Share Image
Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more. — Sam Walton Copy Share Image
Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune — Sam Walton Copy Share Image
I was asked what I thought about the recession. I thought about it and decided not to take part. — Sam Walton Copy Share Image
