The PR industry loves the concept that if you just apologize, the problem goes away. The concept of apology is known in the Judeo-Christian sense: You apologize, but then you suffer. The problem is nobody wants the suffering. Everybody wants… — Eric Dezenhall Copy Share Image
People in my industry [PR] would like people to believe we have ways to control social media. But that's one of the great swindles. — Eric Dezenhall Copy Share Image
The Constitution gives you the right to a lawyer, but it doesn't allow you the right to a good reputation. — Eric Dezenhall Copy Share Image
Most crises are not resolved through rhetoric. They are resolved through operations. — Eric Dezenhall Copy Share Image
The PR industry loves the concept that if you just apologize, the problem goes away. The concept of apology is known in the Judeo-Christian… — Eric Dezenhall Copy Share Image
People mistake their love of the technology for it being a solution. Social media is the problem, not the solution, in crisis management. It's… — Eric Dezenhall Copy Share Image
People in my industry [PR] would like people to believe we have ways to control social media. But that's one of the great swindles. — Eric Dezenhall Copy Share Image
One of the biggest challenges I have with certain clients is convincing them to take a vacation - metaphorically. You're dealing with egos, and… — Eric Dezenhall Copy Share Image
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