“Every time a new client hires me for a keynote, workshop, or coaching session, the first questions I ask them are, “What… — Susan C. Young Copy Share Image
“Know your audience! With the high level of cultural sensitivity these days, it is often better to err on the side of… — Susan C. Young Copy Share Image
“UN-Impressives • Lying. • Bragging. • Gossiping. • Cursing and using foul language. • Making self-deprecating comments. • Regularly expressing worry and… — Susan C. Young Copy Share Image
“Using titles such as Mr., Mrs., Miss, Dr., etc. demonstrates respect. In previous generations, it was a social necessity and simply good… — Susan C. Young Copy Share Image
“On the other hand, when presented with a service-minded professional who strives to deliver the best possible experience, aren’t you duly impressed?… — Susan C. Young Copy Share Image
“While some may consider being friendly an appealing personality trait, I challenge you to see it as a valuable skill. In a… — Susan C. Young Copy Share Image
“In our digital world today, handwritten notes are an “old school” way to make people feel important. Email is easy and Facebook… — Susan C. Young Copy Share Image
“Check Your Ego at the Door. A big part of creating valuable, long-term connections requires setting your ego aside. For some, it’s… — Susan C. Young Copy Share Image
“In medicine, prescription before diagnosis is malpractice. Asking the right questions will help you discover a person’s needs and concerns so that… — Susan C. Young Copy Share Image
“Learning the personality styles of others will further heighten your awareness of differences to enhance your social agility. When you gain clarity… — Susan C. Young Copy Share Image
“Tell me about yourself” is one of the best icebreakers and conversation openers you can have. Learn to ask questions using this… — Susan C. Young Copy Share Image
“5 Reasons to Develop the Power of the Pause. It . . . 1. encourages your communication partner to express their thoughts… — Susan C. Young Copy Share Image
“Socrates would teach his pupils by asking them intelligent and probing questions. By using their critical thinking skills and problem-solving abilities, they… — Susan C. Young Copy Share Image
“The Gift of Gab She continued by saying, “Many people dismiss small talk as being a waste of time. If you think… — Susan C. Young Copy Share Image
“What About the Social Introvert? Perhaps you don’t want to talk! Maybe you prefer to speak only when responding to another person.… — Susan C. Young Copy Share Image
“So, what if you are not naturally funny? Don’t get discouraged. Do your research, gather ideas, and find your fun. Seek ways… — Susan C. Young Copy Share Image
“Delicious Dialogue “We’ve all known the proverbial conversation hog who dominates a discussion and pays little notice to another person’s input. They’re… — Susan C. Young Copy Share Image
“Having a sense of humor can be one of your greatest assets and equip you with an undeniable "attractor factor." The benefits… — Susan C. Young Copy Share Image
“Even if you’re not broadcasting your personal life to the universe through social media, choose your confidants wisely and with discretion. Your… — Susan C. Young Copy Share Image
“Establishing social certainty helps you build trust, develop rapport, and strengthen your connection. However, the right questions might lead you to find… — Susan C. Young Copy Share Image
“These "God Winks" may be an answer to prayer, a warning to change course, or a reward for doing things right. Become… — Susan C. Young Copy Share Image
“To master The Art of First Impressions for Positive Impact, it is imperative to understand some basic personality differences so that you… — Susan C. Young Copy Share Image
“Use questions to find out where people are, where they want to be, and how you can help them cross the great… — Susan C. Young Copy Share Image
“I love to read. However, there have been times when certain books did not resonate with me because the timing was off… — Susan C. Young Copy Share Image
“Your thoughts become your attitudes, which become your actions, which become your behavior, which become your habits, which become your lifestyle, and… — Susan C. Young Copy Share Image
“When you ask people about themselves, are you just being polite or do you truly want to know? When you focus your… — Susan C. Young Copy Share Image
“Strategic Commonality “Social media has capitalized on helping people find others who share their similar interests, shared experiences, and common passions. With… — Susan C. Young Copy Share Image
“Oversharing Why do some people feel the need to share their deepest, darkest secrets with complete strangers or on social media? How… — Susan C. Young Copy Share Image
“The bottom line is that, as human beings, we all crave belonging and connection. This only happens when trust is established and… — Susan C. Young Copy Share Image
“When you sincerely want to connect on deeper levels and encourage other people to talk about themselves, use open-ended questions to stimulate… — Susan C. Young Copy Share Image
“Learn to choose your battles carefully. When you exercise discretion, you will realize that most fights are best avoided. Let those sleeping… — Susan C. Young Copy Share Image
“Be Interested & Interesting. People will be more interested in you when you are interested in them. If you want to impress,… — Susan C. Young Copy Share Image
“Strengthen your first impressions by making the intentional effort to first earn people’s trust, and rapport will naturally follow.” — Susan C. Young Copy Share Image
“People who exude these qualities are treasures indeed—not only to the friends they make and strangers they meet, but to the companies… — Susan C. Young Copy Share Image
“Teddy Roosevelt has been credited with saying, “People don't care how much you know until they know how much you care.” Think… — Susan C. Young Copy Share Image
“The Swiss psychiatrist Carl Jung (1875-1961) first introduced the concept of "synchronicity" to describe the meaningful coincidences which occur in our lives… — Susan C. Young Copy Share Image
“The gracious timing of social synchronicity helps the sender’s message align and resonate with the receiver’s ability to recognize, receive, comprehend, and… — Susan C. Young Copy Share Image
“Asking permission to call someone by their first name is a gesture of gentility and consideration. And once permission is granted, the… — Susan C. Young Copy Share Image
“A fast way to get a clear understanding of yourself and others is through personality a profile assessment. Many companies and hiring… — Susan C. Young Copy Share Image
“When the people we meet demonstrate that their presence brings value, consideration, or contribution, we are much more likely to be open,… — Susan C. Young Copy Share Image
