We [Virgin Group] have been successful not by wasting time scrutinising our competitors but by looking at ourselves from the point of view of our customers do and seeking feedback through listening. — Richard Branson Copy Share Image
![“We [Virgin Group] have been successful not by wasting time scrutinising our competitors but by looking at ourselves from the point of view of our customers do and seeking feedback through listening.” quote by Richard Branson](https://sms4smile.com/quotes/img-quotes/bd6/richard-branson-256_communication_we-virgin-group-have-been-successful-not_2412398.jpg)