“Values define who we are, and if they change we will become something else,” Peter Nordstrom wrote in the employee publication, Loop. He described practices as “ways of doing things” and “behaviors that express our values.” — Robert Spector Copy Share Image
Recognition is powerful, as long as it's authentic and specific. Whatever their level on the inverted pyramid, employees wants to feel needed and valued. — Robert Spector Copy Share Image
“Mom & pop stores are not about something small; they are about something big. Ninety percent of all U.S. businesses are family owned or… — Robert Spector Copy Share Image
“There are three groups of people with respect to empowerment: Those who get it. Those who really want to get it. Those who probably… — Robert Spector Copy Share Image
Nordstrom believes that great service begins with showing courtesy to everyone-customers, employees, and vendors. — Robert Spector Copy Share Image
“These core values include: Creating a customer-first service mentality. Producing an honest and ethical way of doing business. Delivering compelling value. Treating people with… — Robert Spector Copy Share Image
A can-do attitude, a positive personality, and a strong work ethic are still the primary ingredients for success at Nordstrom. — Robert Spector Copy Share Image
“That was a tremendous learning experience,” said McCarthy. “Never judge a book by its cover; open it up. If you treat a kid who… — Robert Spector Copy Share Image
“Like all shopkeepers, they are deep-down optimists. They have to be, because every morning they unlock the doors to their stores, turn on the… — Robert Spector Copy Share Image
“Nordstrom is looking to hire entrepreneurs—empowered self-starters, who seize opportunities to create and build their own businesses; to be franchisees within the larger Nordstrom… — Robert Spector Copy Share Image
“Our people don’t have one look, one background, one culture,” says Erik. “The common thread is they are themselves. They are genuine.” — Robert Spector Copy Share Image
“Don’t reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what’s right. There’s nothing magical about this.’… — Robert Spector Copy Share Image
People always ask me, how do you teach core values? The answer is, you don't. The goal is not to get people to share… — Robert Spector Copy Share Image
