I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way. I want you to know that we take full responsibility, and we will work to make it right.… — Oscar Munoz Copy Share Image
“Have I told you today how incredibly beautiful you are? If I haven't, I deeply apologize. That's something that should be recognized on a daily basis.” — Jamie McGuire Copy Share Image
