“The purpose of every business and organization is to get and keep customers.” — Shep Hyken Copy Share Image
A complaint is a unique opportunity to strengthen the relationship with the client. — Kevin Kelly Copy Share Image
“It is not a good idea to provide poor customer service to armed citizens!” — Steven Magee Copy Share Image
Death is my exit strategy. I'll be doing significant customer service only as long as I live. — Craig Newmark Copy Share Image
“The police ultimately pay the price for poor customer service when citizens become fearful of them.” — Steven Magee Copy Share Image
“Service standards create the standard of expectation that you and all team members follow when interacting with customers.” — Amber Hurdle Copy Share Image
If you get into a customer service fight with a hooker, even if you're in the right, you're in the wrong. — Chelsea Handler Copy Share Image
“Exceptional customer service proactively manages your brand and reactively can turn upset customers into raving fans based on how you handled their… — Amber Hurdle Copy Share Image
I love being passionate, especially doing customer service and making people happy! Not a better feeling! — Anonymous Copy Share Image
Hey Customer Service - Instead of monitoring this call for quality purposes, how about you just listen to what I need and… — Anonymous Copy Share Image
We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best… — Tony Hsieh Copy Share Image
“I regularly see good people who excel at many aspects of selling (relationship management, customer service, problem solving, or client retention) dramatically… — Mike Weinberg Copy Share Image
What I've come to find out is it doesn't matter if you're selling a $10,000 gown or toilet paper: The everyday sort… — Nico Santos Copy Share Image
How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are… — Simon Mainwaring Copy Share Image
“When employees lack passion, it is nearly impossible to deliver excellent customer service. Doesn’t it make you less inclined to want to… — Susan C. Young Copy Share Image
“By building your customer service strategy around good principles, you'll create a positive, hassle-free customer experience for everyone who deals with your… — Oscar Auliq-Ice Copy Share Image
“In the early 1990s, Target adopted some of Walt Disney’s staff training and customer service initiatives. It has since developed a variety… — Laura Rowley Copy Share Image
“Serving the customer (“customer service”) is not becoming a personal concierge and catering to their every whim and want. Customer service is… — Timothy Ferriss Copy Share Image
“The systemic rot is so severe in the police that the government should replace it with something that actually works for the… — Steven Magee Copy Share Image
“Halo Effect Cisco, the Silicon Valley firm, was once a darling of the new economy. Business journalists gushed about its success in… — Rolf Dobelli Copy Share Image
“It chooses to play in its own retail stores, with athletic wear for women. It decides to win on the basis of… — A.G. Lafley Copy Share Image
Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had… — Richard Branson Copy Share Image
“You know those people who go to work and they’re completely satisfied with their lives? The ones who feel a sense of… — Adrianne Brooks Copy Share Image
“I have seen the consequences of attempting to shortcut this natural process of growth often in the business world, where executives attempt… — Stephen R. Covey Copy Share Image
“The code-of-ethics playlist: o Treat your colleagues, family, and friends with respect, dignity, fairness, and courtesy. o Pride yourself in the diversity… — Lorii Myers Copy Share Image
“You don't even know if she really likes you, Oberon said as we exited and I unlocked my bike. She could be… — Kevin Hearne Copy Share Image
“Early in my sales career, various sales trainers taught our teams how to use matching and mirroring to build rapport and earn… — Susan C. Young Copy Share Image
“Customers are human and humans can view situations in unexpected ways.” — Marilyn Suttle Copy Share Image
Are we going to say sorry for our lack of customer service? Absolutely not. — Michael O'Leary Copy Share Image
“The way to go in any industry is to be mindful, both in business and in value.” — Utibe Samuel Mbom Copy Share Image
