“Despite the “R” in CRM and the $11 billion spent on CRM software annually, many companies don’t understand customer relationships at all.… — Anonymous Copy Share Image
Our business is about technology, yes. But it's also about operations and customer relationships. — Michael Dell Copy Share Image
“Helm, S.(2000b).“Viral Marketing – Establishing Customer Relationships by “Word of Mouse”, in Electronic Markets, Vol. 10 (3), S.158-161” — Anonymous Copy Share Image
