A brand not responding on Twitter is like hanging up the phone on customers. With millions watching. — Dave Kerpen Copy Share Image
As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service. — John Sculley Copy Share Image
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong. — Don Porter Copy Share Image
“A customer talking about their experience with you is worth ten times that which you write or say about yourself.” — David J. Greer Copy Share Image
“A true Net Performance Score will take into account many aspects of a typical customer engagement.” — Pearl Zhu Copy Share Image
I wanted all my stores to be the same, to offer the same customer experience, whether I was there or not. — Jimmy John Liautaud Copy Share Image
If you innovate broadly, focus on the customer experience, and deliver everyday a great product, you will gain share. — Michael J. Silverstein Copy Share Image
To listen closely and reply well is the highest perfection we are able to attain in the art of conversation. — Francois de La Rochefoucauld Copy Share Image
When you are Uber, what we care about is the customer experience of getting somebody safely, cheaply, efficiently and reliably from where… — Anthony Levandowski Copy Share Image
We have a terrific team, and our managers are terrific managers, but we have made it too complicated for them and too… — Steve Ells Copy Share Image
“A Value Proposition creates value for a Customer Segment through a distinct mix of elements catering to that segment’s needs. Values may… — Alexander Osterwalder Copy Share Image
Providing more desirable products, services, and customer experiences is vital to the continued existence of any business. And that is INNOVATION. — Peter Drucker Copy Share Image
“By building your customer service strategy around good principles, you'll create a positive, hassle-free customer experience for everyone who deals with your… — Oscar Auliq-Ice Copy Share Image
There is a spiritual aspect to our lives - when we give, we receive-when a business does something good for somebody, that… — Ben Cohen Copy Share Image
“For most companies, customer experience is the single greatest predictor of whether customers will return—or defect to a competitor.” — Harley Manning Copy Share Image
We wanted Glossier to have an excellent customer experience and reach as many of you as possible from day one, so we… — Emily Weiss Copy Share Image
“Bezos dismissed those objections and insisted that to succeed in books as Apple had in music, Amazon needed to control the entire… — Brad Stone Copy Share Image
I believe that all brands will become storytellers, editors and publishers, all stores will become magazines, and all media companies will become… — Natalie Massenet Copy Share Image
“Set hard and measurable goals. Lots of folks talk about improving customer experience, a worthy goal. But how do you measure it?… — McKinsey Chief Marketing & Sales Officer Forum Copy Share Image
There are many who subscribe to the convention that service is a business cost, but our data demonstrates that superior service is… — Jim Bush Copy Share Image
“Consumers have identified competency as the element that plays the biggest role in a good customer experience. To be competent, a customer… — Oscar Auliq-Ice Copy Share Image
“One of the speaking programs I deliver is entitled, "Service with a Smile . . . How to Create a Sensational Customer… — Susan C. Young Copy Share Image
“Dropbox needed to test its leap-of-faith question: if we can provide a superior customer experience, will people give our product a try?… — Eric Ries Copy Share Image
Customers don't always know what they want. The decline in coffee-drinking was due to the fact that most of the coffee people… — Howard Schultz Copy Share Image
“Some businesses take a unique approach to this. Footwear brand Toms, already beloved thanks to its renowned blend of “social purpose” and… — Brian de Haaff Copy Share Image
“The soul in customer experiences with soul is the essence of a business and we encounter the essence through each and every… — Simon Robinson Copy Share Image
“Harvard economist Theodore Levitt was the first authority to write about what he called the total product.2 A total product has four… — Brian de Haaff Copy Share Image
