“the consultant’s process was the exact process consulting firms value. It was linear, logical, and based on facts (and reasonable estimates of them); it used numbers to quantify; and most important, other people could follow the line of reasoning easily.” — Victor Cheng Copy Share Image
“Balkanization is a feature of the ad agency industry, but it is not a universal phenomenon across all service industries. Somehow, management consulting firms (again!) expanded their technical capabilities and specialties under one brand name. They added specialist consultants, to… — Michael Farmer Copy Share Image
