“Any kind of cultural change comes slowly, and the powerful transformation to be fueled by adoption of the Dream principle is no exception. If your company is large and if old attitudes and methods are firmly entrenched, it may take… — Bill Capodagli Copy Share Image
When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results. — Bill Capodagli Copy Share Image
The two greatest role models in my professional career were Walt Disney and Dr. Deming. Dr. Deming was the Father of Total Quality Management… — Bill Capodagli Copy Share Image
This is great if you know all those "not to do" strategies. Sometimes you learn the "not to do's" by doing. The key is… — Bill Capodagli Copy Share Image
Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these "loves" in his company.… — Bill Capodagli Copy Share Image
My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better… — Bill Capodagli Copy Share Image
For almost 100 years, The Walt Disney Company has had a variety of leaders. Even though it has been hard for some of these… — Bill Capodagli Copy Share Image
Social media can work to a CEO's advantage. Someone with a great product in a small town in the middle of nowhere can compete… — Bill Capodagli Copy Share Image
Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation. Attitude… — Bill Capodagli Copy Share Image
In the long run, it costs more to provide poor rather than good service. — Bill Capodagli Copy Share Image
When values are deeply embedded within an organization, they seldom change. — Bill Capodagli Copy Share Image
Organizational culture begins in HR. This means to hire for attitude and train for skill. — Bill Capodagli Copy Share Image
