“A genuine apology focuses on the feelings of the other rather than on how the one who is apologizing is going to benefit in the end. It seeks to acknowledge full responsibility for an act, and does not use self-serving… — Pumla Gobodo-Madikizela Copy Share Image
Apology does not always mean you are wrong and the other is right. lt means that you attach more importance to your relationship with that person than just your ego. — Anonymous Copy Share Image
