The very ability to empathize with a user requires that I have an understanding of that user's value and needs. This is what leads to many product fails. The individuals developing the innovation don't actually use it. — David Livermore Copy Share Image
“Individuals who have a strong ability to empathize and relate to people in their own cultures might find the same empathetic and social skills get them nowhere when interacting with someone from a different cultural background.” — David Livermore Copy Share Image
“International leaders in business, government, and nonprofit organizations whisper behind closed doors about the way visiting Americans live in their own bubbles without having… — David Livermore Copy Share Image
“Finally, every society develops a system of aesthetic standards that get manifested in everything from decorative art, music, and dance to the architecture and… — David Livermore Copy Share Image
Generating diverse ideas requires being clear about the kind of input needed and creating multiple ways for diverse team members to share their ideas… — David Livermore Copy Share Image
“The desire to treat other people with honor and respect doesn't automatically mean our behavior comes across as dignifying and kind. There are various… — David Livermore Copy Share Image
I'm obsessed with efficiency. And there are some tasks I need to just leave alone. And there are others - like an evening with… — David Livermore Copy Share Image
The distraction, particularly of technology, impedes the innovative process. And when you add to that the distraction of working with colleagues who are in… — David Livermore Copy Share Image
Clashing expectations are what most consistently derail any team, and especially a culturally diverse team. So if you take the time to "define" the… — David Livermore Copy Share Image
“In most cultures, eating together has far more symbolic value than simply “grabbing a bite to eat.” Sharing a meal together can often be… — David Livermore Copy Share Image
There are people who are out to take advantage of others and some who are merely putting in their time. But most of the… — David Livermore Copy Share Image
“As we gain an understanding of what's going on internally, we need to apply that same kind of awareness and understanding to others and… — David Livermore Copy Share Image
Perspective taking is taking on the perspective of others. It's what we do anytime we buy a gift for someone else ("What would they… — David Livermore Copy Share Image
The better you work to find the pain point and problem facing a diversity of users, the more clearly you can DEFINE the goal… — David Livermore Copy Share Image
