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If we deliver on time, but the product has defects, we…

“If we deliver on time, but the product has defects, we have not delivered on time.” quote by Phil Crosby
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“If we deliver on time, but the product has defects, we have not delivered on time.”

Phil Crosby

About This Quote

This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.

Delivering a product on schedule is meaningless if it is defective; true delivery includes quality.

In simple terms: On-time delivery must also be defect‑free.

Key Takeaway

Ensure quality before meeting deadlines.

Themes

quality timeliness customer satisfaction

Mood

serious analytical

Type

advice professional

When to use this quote

  • software release
  • manufacturing
  • service delivery

Key Concepts

defect management process improvement

Questions to Reflect On

  • How do you balance speed and quality?
  • What quality metrics matter most?
A Different Perspective

Quality checks can delay schedules, creating tension.

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