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The cost of quality is the expense of doing things wrong.

“The cost of quality is the expense of doing things wrong.” quote by Phil Crosby
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“The cost of quality is the expense of doing things wrong.”

Phil Crosby

About This Quote

This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.

Quality costs arise from fixing mistakes rather than preventing them.

In simple terms: Mistakes cost more than prevention.

Key Takeaway

Invest in prevention, not rework.

Themes

quality cost prevention efficiency

Mood

pragmatic analytical

Type

business process

When to use this quote

  • manufacturing
  • software development
  • project management
  • healthcare

Key Concepts

lean management continuous improvement

Questions to Reflect On

  • How can you identify hidden rework costs?
  • What preventive measures could reduce errors?
A Different Perspective

Prevention still requires upfront investment and cultural change.

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