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You have to treat your employees like customers

“You have to treat your employees like customers” quote by Herb Kelleher
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“You have to treat your employees like customers”

Herb Kelleher

About This Quote

This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.

Treating employees with the same respect and care as customers leads to better service and morale.

In simple terms: Treat employees like customers.

Key Takeaway

Respect employees as valued customers.

Themes

leadership customer service respect

Mood

practical thoughtful

Type

advice leadership

When to use this quote

  • business management
  • team building
  • customer relations

Key Concepts

service mindset employee engagement

Questions to Reflect On

  • How can you balance both?
  • What practices support this view?
A Different Perspective

Employees may have different needs than customers.

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