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My research suggests that when people get rebuffed they…

“My research suggests that when people get rebuffed they become frustrated and angry, but they would do better to become curious about the reason for the rejection. I also found that people assume that others are like them, operating under the same knowledge, beliefs, constraints and priorities…” quote by Gary A. Klein
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“My research suggests that when people get rebuffed they become frustrated and angry, but they would do better to become curious about the reason for the rejection. I also found that people assume that others are like them, operating under the same knowledge, beliefs, constraints and priorities. This mirror assumption makes it easier to speculate about why others act in the way they do, but sometimes the mirror assumption is wrong.”

Gary A. Klein

About This Quote

This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.

When rejected, people often react with anger, but curiosity about the cause leads to better outcomes; also, assuming others share our mindset can mislead our judgments.

In simple terms: Anger replaces curiosity; assuming similarity can mislead.

Key Takeaway

Replace anger with curiosity; check your assumptions about others.

Themes

psychology decision making emotions social cognition

Mood

reflective analytical cautious

Type

advice observational insightful

When to use this quote

  • job interview
  • sales pitch
  • team feedback
  • conflict resolution
  • networking

Key Concepts

curiosity mirror assumption bias emotional regulation

Questions to Reflect On

  • How can you practice curiosity in a painful rejection?
  • When might assuming similarity be helpful?
A Different Perspective

Curiosity may not always reveal the true cause and can be uncomfortable.

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