Soon I began to realize that cultural camouflage also…

““Soon I began to realize that cultural camouflage also obscured the universality of emotional process in institutions. For example, frequently, the leaders of a church would come to me seeking techniques for dealing with a member of the staff or a member of the congregation who was acting obstreperously, who was ornery, and who intimidated everyone with his gruffness. I might say to them, “This is not a matter of technique; it’s a matter of taking a stand, telling this person he has to shape up or he cannot continue to remain a member of the community.” And the church leaders would respond, “But that’s not the Christian thing to do.” (Synagogue leaders also tolerate abusers for the same reason.) Overall, this long-range perspective brought me to the point of wondering if there were not some unwitting conspiracy within society itself to avoid recognizing the emotional variables that, for all their lack of concreteness, are far more influential in their effects on institutions than the more obvious data that society loves to measure. Perhaps data collection serves as a way of avoiding the emotional variables. After all, the denial of emotional process is evident in society at large. If, for example, we succeed in reducing the number of cigarettes smoked by our nation’s youth but do nothing to reduce the level of chronic anxiety throughout the nation, then the addiction will just take another form, and the same children who were vulnerable to one kind of addiction will become easy prey for the as-yet unimagined new temptation. It””

— Edwin H. Friedman