I have a sense of respect: respect for my suppliers…
“I have a sense of respect: respect for my suppliers, respect for the staff, respect for the customer - as long as they respect us. When we have a customer who is playing a provocative, disrespectful game, then we just prefer to just throw him out, rather than deal with it. Some people, sometimes, are unhappy themselves. And that can really create a frustrating performance to us and to the staff and all that. I don't throw customers out as much as I used to. In the old days, "You don't like it? Get out!" I'm much nicer now.”
About This Quote
This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.
Respect in business is reciprocal; when customers behave disrespectfully, firms must balance courtesy with firm boundaries to maintain morale.
In simple terms: Respect goes both ways; bad customers may need to be removed.
Key Takeaway
Set clear expectations and enforce them consistently.
Themes
respect
customer service
boundaries
leadership
business ethics
Mood
practical
strategic
professional
Type
business
leadership
When to use this quote
- restaurant management
- team building
- customer relations
- policy development
Key Concepts
reciprocity
professionalism
conflict management
Questions to Reflect On
- When should a business tolerate difficult customers?
- How can respect be maintained without alienating clients?
A Different Perspective
Strictly removing customers can harm reputation and revenue if not handled delicately.