“Unjust responses to failure are almost never the result of bad performance. They are the result of bad relationships.” — Sidney Dekker Bad performance Copy Share Image
“Creating a climate in which disclosure is possible and acceptable is the organization’s responsibility.” — Sidney Dekker Disclosure Copy Share Image
“Accidents are no longer accidents at all. They are failures of risk management.” — Sidney Dekker Accidents Copy Share Image
“A just culture accepts nobody’s account as “true” or “right” and others wrong.” — Sidney Dekker Culture Copy Share Image
“It has to do with being open, with a willingness to share information about safety problems without the fear of being nailed… — Sidney Dekker Fear Copy Share Image
“Arriving at the edge of chaos is a logical endpoint for drift. At the edge of chaos, systems have tuned themselves to… — Sidney Dekker Chaos Copy Share Image
“If we adjudicate an operator’s understanding of an unfolding situation against our own truth, which includes knowledge of hindsight, we may learn… — Sidney Dekker Hindsight Copy Share Image
“There is almost no human action or decision that cannot be made to look flawed and less sensible in the misleading light… — Sidney Dekker Hindsight Copy Share Image
“The question that drives safety work in a just culture is not who is responsible for failure, rather, it asks what is… — Sidney Dekker Copy Share Image
“The main question for a just culture is not about matching consequences with outcome. It is this: Did the assessments and actions… — Sidney Dekker Time Copy Share Image
“If professionals consider one thing “unjust,” it is often this: Split-second operational decisions that get evaluated, turned over, examined, picked apart, and… — Sidney Dekker Daily work Copy Share Image
“forward-looking accountability.”2 Accountability that is backward-looking (often the kind in trials or lawsuits) tries to find a scapegoat, to blame and shame… — Sidney Dekker Accountability Copy Share Image
“In complex systems, after all, it is very hard to foresee or predict the consequences of presumed causes. So it is not… — Sidney Dekker Complex systems Copy Share Image
