Booking.com is one of the biggest translation companies in the world. — Gillian Tans Copy Share Image
Many people think we are a technology company, but we are totally customer-led. — Gillian Tans Business Copy Share Image
Japan is a very important market for us and has grown remarkably as one of the most popular travel destinations in the… — Gillian Tans Copy Share Image
The move to Internet-enable travel booking is creating massive convenience, efficiency, and savings for consumers. — Gillian Tans Books Copy Share Image
We found we were able to create better, customer-centric product features more quickly with a more diverse product team. — Gillian Tans Copy Share Image
Traveling is an experience that you can always carry with you. It makes the world come together more so we understand each… — Gillian Tans Copy Share Image
As CEOs or board members, women are still underrepresented, and that gap is actually growing. — Gillian Tans Feminism Copy Share Image
Traveling changes you as a person. If you buy something, it's so different than if you put your money into traveling. — Gillian Tans Change Copy Share Image
My mother was from an entrepreneurial family and very creative. She always pushed me to take risks, to do things I wouldn't… — Gillian Tans Copy Share Image
For me, it's about taking things that do not take a lot of space. Don't take a lot of shoes. I tend… — Gillian Tans Copy Share Image
The culture of Booking.com has been very good for me because it's a culture where you're allowed to fail. When you think… — Gillian Tans Culture Copy Share Image
Starting a business and building a product are not for the faint of heart. You have to learn to not let little… — Gillian Tans Copy Share Image
Booking travel is not like shopping or groceries or booking a restaurant. It's much less frequent, so understanding what works just takes… — Gillian Tans Booking Copy Share Image
Understand tipping culture. Whereas Americans tip 15-20% when dining out, most European countries don't tip, as a service charge is typically included… — Gillian Tans Culture Copy Share Image
Pack snacks. Food prices once you pass through airport security or within blocks of a major tourist attraction can be double the… — Gillian Tans Airport security Copy Share Image
I travel very light. I never want to check a bag. My only standards are a few sets of clothes, my white… — Gillian Tans Copy Share Image
What always drove me was my curiosity. That's what made me join Booking and not be afraid to leave a very successful… — Gillian Tans Copy Share Image
On the one hand, you have markets such as Singapore and Thailand, with an extremely strong inbound booker market and a well-developed… — Gillian Tans Growth Copy Share Image
We have many accommodation owners - people who own small hotels, villas and bungalows - and the digital economy has opened up… — Gillian Tans Copy Share Image
An American customer can book in English all over the world, but also, somebody from Japan or China can book in their… — Gillian Tans Copy Share Image
A long time ago, we had to build interfaces to connect with other companies, and I thought that was a great idea.… — Gillian Tans Copy Share Image
As a company, we believe in free and open borders. We feel this best facilitates the exchange of cultural values and ideas. — Gillian Tans Copy Share Image
If you're afraid of failure or getting it wrong, you'll never truly innovate or disrupt the market. — Gillian Tans Copy Share Image
Using science to tell us what customers are looking for is second nature for us here. — Gillian Tans Customer Copy Share Image
We have built out the diversity of our product teams, and we saw the caliber of our testing and experimentation improve significantly. — Gillian Tans Diversity Copy Share Image
India is a fast-growth market and is developing a lot. We continue to increase our partners here and make investments. — Gillian Tans Copy Share Image
Eventually, people should just say 'give me the best hotel in a certain date in a certain location.' — Gillian Tans Copy Share Image
Every customer is different, and the travel experience is completely fluid, but the end goal is to find the best solutions. — Gillian Tans Copy Share Image
When you start very young and you start to work, you're going to fail. That's how you learn. — Gillian Tans Copy Share Image
We wanted to go much bigger than anybody else. That's why we've targeted so many countries. — Gillian Tans Copy Share Image
Booking.com started with just a website, but we've always thought of our company as being more than just a website. — Gillian Tans Copy Share Image
