“Ethically challenged people with lots of analytical smarts can, with enough contortions, make almost any case from a given set of statistics.” — Chip Heath Copy Share Image
Once we know something, we find it hard to imagine what it was like not to know it. — Chip Heath Funny Copy Share Image
“It seems some CEOs who pay extremely large acquisition premiums … come to believe their own press.” — Chip Heath Ceos Copy Share Image
“Unexpected ideas are more likely to stick because surprise makes us pay attention and think.” — Chip Heath Copy Share Image
“Transitions should be marked, milestones commemorated, and pits filled. That’s the essence of thinking in moments.” — Chip Heath Milestones Copy Share Image
The Curse of Knowledge: when we are given knowledge, it is impossible to imagine what it's like to LACK that knowledge. — Chip Heath Curse Copy Share Image
“try the Vanishing Options Test: Ask them what they’d do if their current alternatives disappeared.” — Chip Heath Copy Share Image
“It’s like Tolstoy’s quote: “All happy families resemble each other, but each unhappy family is unhappy in its own way.” All” — Chip Heath Family Copy Share Image
Grit is not synonymous with hard work. It involves a certain single-mindedness. An ungritty prison inmate will mount a daring new escape… — Chip Heath Copy Share Image
“So when you hear people say that change is hard because people are lazy or resistant, that’s just flat wrong. In fact,… — Chip Heath Change Copy Share Image
“Sarasvathy, the professor, found that this preference for testing, rather than planning, was one of the most striking differences between entrepreneurs and… — Chip Heath Business Copy Share Image
Lots of us have expertise in particular areas. Becoming an expert in something means that we become more and more fascinated by… — Chip Heath Copy Share Image
“Multitracking keeps egos in check. If your boss has three pet projects in play, chances are she’ll be open to unvarnished feedback… — Chip Heath Truth Copy Share Image
“Some analogies are so useful that they don’t merely shed light on a concept, they actually become platforms for novel thinking. For… — Chip Heath Analogies Copy Share Image
“Confirmation bias is probably the single biggest problem in business, because even the most sophisticated people get it wrong. People go out… — Chip Heath Bias Copy Share Image
“Research tells us that brainstorming becomes more productive when it’s focused. As jazz great Charles Mingus famously said, “You can’t improvise on… — Chip Heath Brainstorming Copy Share Image
“First, there’s what we called the emotional side. It’s the part of you that is instinctive, that feels pain and pleasure. Second,… — Chip Heath Pain and pleasure Copy Share Image
“Our relationships are stronger when we perceive that our partners are responsive to us. (The term used frequently is “perceived partner responsiveness.”)… — Chip Heath Compassion Copy Share Image
“LET’S SUM UP WHERE we are. If you think about a normal decision process, it usually proceeds in four steps: • You… — Chip Heath Choice Copy Share Image
“Close your eyes. Call up the face of someone still alive who years ago did something or said something that changed your… — Chip Heath Copy Share Image
“What you don’t need to do is anticipate every turn in the road between today and the destination. It’s not that plotting… — Chip Heath Journey Copy Share Image
“Putting a number in a day-to-day context is critical. For instance, years ago, Cisco Systems was contemplating whether to install a wireless… — Chip Heath Copy Share Image
“That’s why the initial slowness of bargaining may be offset by a critical advantage: It speeds up implementation. The superintendent can make… — Chip Heath Copy Share Image
“British Medical Journal asked its readers to vote on the most important medical milestone that had occurred since 1840, when the BMJ… — Chip Heath Books Copy Share Image
“Here’s why this matters for change: When people try to change things, they’re usually tinkering with behaviors that have become automatic, and… — Chip Heath Change Copy Share Image
“Regrets of the Dying.” She shared the five most common regrets of the people she had come to know: 1. I wish I’d… — Chip Heath Courage Copy Share Image
“A friend of a friend . . ." Have you ever noticed that our friends' friends have much more interesting lives than our friends themselves?” — Chip Heath Friend Copy Share Image
“To summarize, here’s our checklist for creating a successful idea: a Simple Unexpected Concrete Credentialed Emotional Story.” — Chip Heath Creativity Copy Share Image
Most analysts are SO SMART and have amazing ideas, but they can't convey their genius ideas to others. — Chip Heath Analysts Copy Share Image
“What did you guys fail at this week?” “If we had nothing to tell him, he’d be disappointed,” Blakely said.” — Chip Heath Failure Copy Share Image
“people don’t buy quarter-inch drill bits. They buy quarter-inch holes so they can hang their children’s pictures.” — Chip Heath Copy Share Image
When you’re at the beginning, don’t obsess about the middle, because the middle is going to look different once you get there. — Chip Heath Beginning Copy Share Image
“Know what your listeners care about, so you can tailor your communication to them.” — Chip Heath Communication Copy Share Image
