people don’t buy quarter-inch drill bits. They buy…

“It seems some CEOs who pay extremely large acquisition premiums … come to believe their own press.”

— Chip Heath

“Regrets of the Dying.” She shared the five most common regrets of the people she had come to know: 1. I wish I’d had the…

— Chip Heath

“We are fighting a war on load times.”

— Chip Heath

“Peter Bregman, a productivity guru and blogger for the Harvard Business Review, recommends a simple trick for dodging this fate. He advises us to…

— Chip Heath

“Compromise is like the old joke, “A camel is a horse made by a committee.”

— Chip Heath

When people know the desired destination, they’re free to improvise, as needed, in arriving there.

— Chip Heath

“Research tells us that brainstorming becomes more productive when it’s focused. As jazz great Charles Mingus famously said, “You can’t improvise on nothing, man;…

— Chip Heath

What’s working, and how can we do more of it?

— Chip Heath

“To make good decisions, CEOs need the courage to seek out disagreement. Alfred Sloan, the longtime CEO and chairman of General Motors, once interrupted…

— Chip Heath

“One rule of thumb is to keep searching for options until you fall in love at least twice. If you’ve only identified one good…

— Chip Heath

“Seeking a compelling example of the company’s poor purchasing habits, Stegner assigned a summer student intern to investigate a single item—work gloves, which workers…

— Chip Heath

“Unexpected ideas are more likely to stick because surprise makes us pay attention and think.”

— Chip Heath

“As recounted in his book It’s Your Ship, one of Captain Abrashoff’s first moves was to interview every one of the 310 crew members…

— Chip Heath

“Journalists obsess about their leads. Don Wycliff, a winner of prizes for editorial writing, says, “I’ve always been a believer that if I’ve got…

— Chip Heath

“What you don’t need to do is anticipate every turn in the road between today and the destination. It’s not that plotting the whole…

— Chip Heath