“In spite of the circumstance, a person who abides in dignity and grace will use the lessons learned as ballast for their… — Susan C. Young Copy Share Image
“The Art of Action explores specific action steps you can take for personal and professional transformation. Start by taking the initiative to… — Susan C. Young Copy Share Image
“Sometimes you want to go where everybody knows your name, and they're always glad you came. You wanna be where you can… — Susan C. Young Copy Share Image
“When you resolve to live a healthier life, you will feel better, look better, and make a better impression on everyone you… — Susan C. Young Copy Share Image
“Even something as simple as ending a sentence with the tone of a question mark rather than a period can diminish a… — Susan C. Young Copy Share Image
“What saps your energy and drains your strength? If it makes you feel bad on the inside, it will make those around… — Susan C. Young Copy Share Image
“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe… — Susan C. Young Copy Share Image
“Their engaging manner is grounded in consideration as they seek to get along well with others. People who exhibit charisma and charm… — Susan C. Young Copy Share Image
“The dictionary defines discretion as the quality of showing discernment, the ability to make responsible decisions, and behaving or speaking in such… — Susan C. Young Copy Share Image
“Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it “handled?" If… — Susan C. Young Copy Share Image
“It is crucial to understand that there are myriad interpretations of behavior. When you subscribe only to yours, you may begin to… — Susan C. Young Copy Share Image
“An Unapproachable person may be exhibiting behaviors which are . . . • Tense and prickly. • Remote and preoccupied. • Cold… — Susan C. Young Copy Share Image
“Add a fresh twist of creativity to make a stellar impression which people won’t soon forget. Granted, your venue will determine how… — Susan C. Young Copy Share Image
“The first step in getting unstuck and moving forward is to examine what is holding you back from taking action. The power… — Susan C. Young Copy Share Image
“Mix • Be situationally aware and pay attention to the people in the room. • Introduce guests or help strike up a… — Susan C. Young Copy Share Image
“It is through these facial expressions that we write and feel our life story, create lifelong social habits—through which we are received… — Susan C. Young Copy Share Image
“To cultivate bravery and courage, take a deep breath & relax: When you feel fear, your body tenses up and your thoughts… — Susan C. Young Copy Share Image
“Usually this kind of self-serving “honesty” will sabotage your success. If you can't say something nice, don't say anything at all. Realize… — Susan C. Young Copy Share Image
“The number 8 is well-rounded, circular, continuous, consistent, connected—and eternal. These are the same outcomes you can create and enjoy when you… — Susan C. Young Copy Share Image
“From a leadership lean, are you the BOSS that creates fear and rules with an “iron fist” or are you a LEADER… — Susan C. Young Copy Share Image
“Take a searching inventory of your speech, habits, behaviors, appearance, hobbies, preferences, talents, and products. The key is what makes you distinct… — Susan C. Young Copy Share Image
“Why did I think that the mask was a better portrayal than my authentic self? We can get hidden under layers of… — Susan C. Young Copy Share Image
“Since your mindset can make you or break you, how is it going? Is it representing you well or does it need… — Susan C. Young Copy Share Image
“When you are fully present and engaged in your workplace, you will demonstrate that you care about the success of your organization,… — Susan C. Young Copy Share Image
“The Words You Write “Few things scream ‘unprofessional’ faster than a poorly written letter or resume filled with errors, misspellings, misuse, and… — Susan C. Young Copy Share Image
“Gracious pride is a wonderful quality when it is used for good; it brings out the best in you and encourages the… — Susan C. Young Copy Share Image
“To touch or not to touch . . . that is the question. Handshakes, hugs, and other touching all have their appropriate… — Susan C. Young Copy Share Image
“The next time you have a high-stakes meeting, a presentation, or an important social engagement, practice power posing beforehand to potently and… — Susan C. Young Copy Share Image
“The first thing others see is YOU—not your resume, background, or credentials. A picture is truly worth a thousand words and how… — Susan C. Young Copy Share Image
“Emotionally intelligent people have the capacity to understand and express their own emotions—you are in touch with your strengths and weaknesses and… — Susan C. Young Copy Share Image
“Approachability. Being warm and inviting demonstrates comfort, care, and emotional safety all of which encourages engagement. Your openness says, “I’m happy to… — Susan C. Young Copy Share Image
“Throughout your life, thousands of people will cross your path. Some you will remember fondly. Some you will remember negatively. Others will… — Susan C. Young Copy Share Image
“Getting an education is not only a matter of checking the boxes as your life progresses; it is a gift which can… — Susan C. Young Copy Share Image
“Since nothing stays the same, the great news is that, at any moment, you have the ability and power to move the… — Susan C. Young Copy Share Image
“Being brave is not for the light-hearted. Bravery takes fortitude—the very act of bravery prevents anyone from knowing you were ever afraid… — Susan C. Young Copy Share Image
“Dressing appropriately in one venue may be highly inappropriate in another. Yet every day we see a lack of modesty and taste,… — Susan C. Young Copy Share Image
“When people can't give anything and are only there for themselves, why should others use their time and energy to get involved?… — Susan C. Young Copy Share Image
“Through change and challenge, if our personal foundations are built with quality virtues of character and integrity, we are more resilient, healthy,… — Susan C. Young Copy Share Image
“Even if what you’re preparing for does not happen, your efforts aren’t for naught. With preparation comes knowledge of each situation, as… — Susan C. Young Copy Share Image
“With an objective eye, take an inventory of your successes and enlist the honest feedback of a trusted and respected mentor or… — Susan C. Young Copy Share Image
“We've all met people who are beautiful on the outside, however, when they open their mouths to speak, they have nothing of substance to… — Susan C. Young Copy Share
“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is… — Susan C. Young Copy Share
“A positive attitude will help you be more inspiring and motivating to others.” — Susan C. Young Copy Share
“The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her… — Susan C. Young Copy Share
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or… — Susan C. Young Copy Share
“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in… — Susan C. Young Copy Share
“In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand, sit, dance,… — Susan C. Young Copy Share
“5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in… — Susan C. Young Copy Share
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“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first… — Susan C. Young Copy Share
“Self-confident people face their fears head-on and are willing to take risks.” — Susan C. Young Copy Share
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before… — Susan C. Young Copy Share
“Employee Engagement “Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup… — Susan C. Young Copy Share
“To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes… — Susan C. Young Copy Share
“A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible… — Susan C. Young Copy Share
