““Patients may not know how to measure clinical outcomes, and they may not understand the technical know-how that a doctor must have in order to perform a complex heart surgery or neurosurgery, but they can form clear judgments about their experience. They know whether their rooms are clean and whether people are polite to them. They recognize differences in the quality of the food and in how an organization looks and feels. They know whether they feel cared for. Most of all, they can tell whether they’ve had a healing experience—or whether being in a hospital has only impeded their healing.””
![“To write poetry, like sincere poetry, it is like performing heart surgery on yourself without anesthesia...in public...You are peeling back layers. You are dissecting yourself...You do not know what they [the audience] is going to do when you reach into yourself and rip out your organs to be…” quote by Amir Sulaiman](https://sms4smile.com/quotes/img-quotes/a52/amir-sulaiman-82607_anesthesia_to-write-poetry-like-sincere-poetry-it-i_514992.jpg)
