Help people Quote by Taiichi Ohno
“When you are out observing on the gemba, do something to help them. If you do, people will come to expect that you can help them and will look forward to seeing you again on the gemba.”
About This Quote
Source Book: Toyota Production System, 1978
Observing the shop floor (gemba) and assisting workers builds trust and expectations of support.
In simple terms: Help on the floor creates mutual respect.
Key Takeaway
Actively support frontline staff.
Themes
leadership
continuous improvement
trust
Mood
practical
encouraging
Type
instructional
inspirational
When to use this quote
- factory floor
- service industry
- customer support
Key Concepts
lean manufacturing
gemba walks
Questions to Reflect On
- How can leaders help without fostering reliance?
- What limits should be set for assistance?
A Different Perspective
Support may create dependency if over‑relied upon.
