Apologies Quote by Stephen R. Covey
““Sincere apologies make deposits; repeated apologies interpreted as insincere make withdrawals. And the quality of the relationship reflects it.””
About This Quote
Source Book: The 7 Habits of Highly Effective People, 1989
Sincere apologies strengthen relationships, while repeated insincere apologies damage them.
In simple terms: Genuine apologies help; fake ones hurt.
Apologize sincerely.
Themes
Mood
Type
When to use this quote
- personal conflicts
- team meetings
- customer service
- family disputes
- public statements
Key Concepts
Questions to Reflect On
- When should you apologize again?
- How can you rebuild trust after insincerity?
Repeated apologies can be perceived as manipulative.