"In many situations involving service recovery - the……" — Stephen Covey
"In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence."
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Stephen Covey
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556 Quotes by Stephen Covey
Stephen Covey has 556 quotes on this site.
A few more worth reading:
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I believe that a life of integrity I the most fundamental source of personal worth. I do not agree with…
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The personal power that comes from principle-centered living is the power of a self-aware, knowledgeable, proactive individual, unrestricted by the…
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If we want to make a change in our lives, we should first focus on our personal attitudes and behaviors.
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People who exercise their embryonic freedom day after day, little by little, expand that freedom. People who do not will…
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Security represents your sense of worth, your identity, your emotional anchorage, your self-esteem, your basic personal strength or lack of…
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Most of us think we don't have enough time to exercise. What a distorted paradigm! We don't have time not…
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Beginners are many; finishers are few.
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Lose/Win people bury a lot of feelings. And unexpressed feelings come forth later in uglier ways. Psychosomatic illnesses often are…
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Find your voice, and inspire others to find theirs. Don't ignore that longing to make a difference.
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Effective people are not problem-minded; they're opportunity minded. They feed opportunities and starve problems.
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Happiness can be defined, in part at least, as the fruit of the desire and ability to sacrifice what we…
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The only thing that endures over time is the 'Law of the Farm.' You must prepare the ground, plant the…
See all 556 quotes by Stephen Covey »
More Became Quotes
This quote is filed under Became Quotes,
one of 3,666 quotes in that category. Here are a few more:
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Zionism was originally a rebellion against religious Judaism and the PLO Charter was essentially secularist. But because the conflict was…
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I was living an extremely burdensome life, because every time I prayed, I became more clearly aware of my faults.…
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The amount of things I have been through and the remarkable ways in which the body has reacted is just…
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Where do we say that a cell became a blade of grass, which became a starfish, which became a cat,…
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When migraines briefly became a campaign issue for me, it appeared that political foes were maybe playing the gender card.
— Michele Bachmann
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Music became my focus. At 13, I was jamming with my mates. At 15, I was playing clubs.
— Bryan Adams
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I was married awfully young and I felt trapped. My wife had been divorced and all the time we were…
— Don Adams
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I talked about adopting a baby when I was 20 years old, before it became 'hip.'
— Tyra Banks
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I'm a girl from a good family who was very well brought up. One day I turned my back on…
— Brigitte Bardot
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My private life became public.
— Brigitte Bardot
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'Dilbert' became popular during the downsizing of the '90s, and job security was a major theme of the strip.
— Scott Adams
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Since I was seventeen I thought I might be a star. I'd think about all my heroes, Charlie Parker, Jimi…
— Jean-Michel Basquiat
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