““A cultural chasm between the giver and the given-to made many of the poorest unwilling to ask for help: if bread, clothing, boots, medical aid, coal and candles were to be accompanied by a sermon, a lecture, an intrusive questioning of the applicant's life history — well, perhaps the hunger and cold would be bearable for a little longer. So they continued to fall to their deaths in the crevasses between the Poor Law and philanthropy.””