Accustomed Quote by Mitchell Baker
“But I think it's always difficult when a product that you're using and accustomed to changes.”
About This Quote
Source Interview: Mozilla Leadership Talk, 2020
People resist change when familiar products are altered, causing discomfort and friction
In simple terms: Change feels hard when habits are broken
Key Takeaway
Acknowledge discomfort, adapt gradually
Themes
adaptation
comfort
change
user experience
Mood
frustrated
reflective
Type
advice
observational
When to use this quote
- software updates
- UI redesigns
- new feature rollouts
- customer support
Key Concepts
habit formation
psychology
product design
Questions to Reflect On
- How can we ease transitions for users?
- What support helps maintain loyalty during change?
A Different Perspective
Not all users will accept change equally; some may abandon the product
