Acceptable Quote by Marilyn Tavenner
“This initial experience has not lived up to our expectations... and it is not acceptable. While these problems will require a lot of hard work, the bottom-line conclusion is this HealthCare.gov site is fixable.”
About This Quote
Source Report: HealthCare.gov Review, 2014
The site falls short but can be fixed with hard work.
In simple terms: Site needs fixing despite issues.
Key Takeaway
Commit to improving the portal.
Themes
healthcare
technology
improvement
Mood
determined
urgent
Type
analytical
pragmatic
When to use this quote
- bug fixing
- user testing
- policy revision
Key Concepts
policy
user experience
system design
Questions to Reflect On
- What steps will ensure lasting fixes?
- How can stakeholder alignment be achieved?
A Different Perspective
Political constraints may delay fixes.
![“In any case, open-seat presidential elections like 2008 just are different in character from incumbent reelects, and I think that's the most important thing about this election - is that once there's an incumbent running for reelection, most of the debate is about, "Has he [Barack Obama] done a…” quote by William Kristol](https://sms4smile.com/quotes/img-quotes/0b0/william-kristol-9091_acceptable_in-any-case-open-seat-presidential-elect_36353.jpg)