Workers Quote by John Marsden
““Dad always said there were three types of workers. The ones who stood there saying "Is there anything I can do " and did nothing. Most of our city guests were like that. The ones who said "Tell me what you want done and I'll do it" and did. Most of our workers over the years had been like that. And the ones who didn't say anything but were always a jump or two ahead of you. When you were changing a flat tyre and you took the old one off and turned to pick up the new one they'd already have it in their hands and they'd move in and put it on from your left while you were still turning round to the right. Dad reckoned one of those was worth two or the second type and five of the first type.””
About This Quote
Three worker types: idle, obedient, and proactive; the proactive are most valuable.
In simple terms: Workers range from doing nothing, to following orders, to anticipating needs.
Value anticipation and initiative over mere compliance.
Themes
Mood
Type
When to use this quote
- team projects
- customer service
- management
- innovation
Key Concepts
Questions to Reflect On
- How can you encourage proactive behavior without causing friction?
- When does following orders become a hindrance?
Proactivity can be misread as overstepping authority.