Apology Quote by John Kador
“Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities that didn't exist before.”
About This Quote
Source Book: The Art of Apology by John Kador, 2018
Apology can repair damage and also open new possibilities that were previously unavailable.
In simple terms: Apology fixes and creates.
Key Takeaway
Use apologies to heal and innovate.
Themes
repair
growth
relationships
Mood
reflective
hopeful
Type
advice
philosophical
When to use this quote
- conflict resolution
- team building
- customer service
- personal relationships
Key Concepts
transactional
transformational
opportunity
Questions to Reflect On
- How can you ensure an apology leads to new opportunities?
- When is an apology insufficient for repair?
A Different Perspective
Apology may not always be accepted or effective.
