Apology Quote by John Kador
“An apology informed is good; an apology performed is better.”
About This Quote
Source Speech: Business Leadership Talk, 2015
Acknowledging a mistake verbally is useful, but taking corrective action demonstrates true responsibility.
In simple terms: Saying sorry is good; fixing it is better.
Act on apologies promptly.
Themes
Mood
Type
When to use this quote
- customer service
- team management
- conflict resolution
Key Concepts
Questions to Reflect On
- How can you turn an apology into concrete improvement?
- What actions show sincerity after a mistake?
Words alone may not restore trust without tangible change.