Beginning Quote by Joe Gebbia
“Since the very beginning, we wanted to create an experience for our guests: more than just a place to sleep. We wanted to cook breakfast in the morning; we wanted to provide a subway map for our guests. Pick them up from the airport.”
About This Quote
Source Interview: Airbnb Founders Interview, 2009
They aimed to offer guests more than lodging, adding personal touches and services to enhance the stay.
In simple terms: They wanted to give guests a richer experience beyond just a bed.
Key Takeaway
Focus on hospitality details.
Themes
hospitality
guest experience
service design
Mood
thoughtful
innovative
Type
mission statement
brand philosophy
When to use this quote
- hotel stays
- airport pickups
- local guide creation
Key Concepts
Customer centricity
experience economy
Questions to Reflect On
- How can small businesses add personal touches affordably?
- What service most guests value?
A Different Perspective
May be costly to implement for small operators.
