““But what I'm saying is that whenever I've been in trouble spots -- in crises (and I've been in a lot of trouble and in a lot of crises) -- the sine qua non of a leader has lain not in his chesslike grasp of issues and the options they portend, not in his style of management, not in his skill at processing information, but in his having the character, the heart, to deal spontaneously, honorably, and candidly with people, perplexities, and principles.””
