““Diplomacy is the ability to manage delicate situations, especially involving people from different cultures, and certainly from differing opinions. Leaders need to be able to reconcile opposing viewpoints without giving offense or compromising principle. A leader should be able to project into the life and heart and mind of another, then setting aside personal preferences, deal with the other in a fashion that fits the other best. These skills can be learned and developed. A leader needs the ability to negotiate differences in a way that recognizes mutual rights and intelligence and yet leads to a harmonious solution. Fundamental to this skill is understanding how people feel, how people react.””
