““The same thing happens with emails. Most people open their inbox and see ten new unread messages. Almost everyone will click each message open, read it, and then move on to the next message. If an email requires some action, they’ll get back to it later—in which case they’ll have to re-read the message! Remember, touching something once doesn’t mean you have to-do everything yourself. Delegating an item is almost always the most time efficient thing to-do, so if you touch it once and delegate to somebody, do it. Also, not every task should be touched immediately. A large project or something that is going to run into a previously scheduled time block should be scheduled for later. Most people will have a rule of thumb about when to action something immediately. Most people I know will take immediate action on something if it takes less than five or ten minutes.””
