Been Quote by Glenn Kelman
“The one thing that Redfin has been really good at has been at delighting people.”
About This Quote
Source Interview: Redfin CEO on Company Culture, 2020
Redfin excels at creating delightful experiences for its users.
In simple terms: Redfin makes customers happy.
Key Takeaway
Focus on delighting customers to build loyalty.
Themes
customer service
delight
business strategy
Mood
optimistic
professional
Type
business
motivational
When to use this quote
- product launches
- customer support
- marketing campaigns
Key Concepts
user experience
brand loyalty
Questions to Reflect On
- How can delight be measured objectively?
- What other factors are essential for lasting success?
A Different Perspective
Delight alone may not sustain long‑term growth without solid fundamentals.
