Engine Quote by Gil Penchina

Ticketing is a people-intensive business to get it right on a global scale.

— Julia Hartz

Everyone loves to criticize Ticketmaster, but the real asset of Ticketmaster is that it's the third-largest e-commerce site in America.

— Michael Rapino

I know as a nation we don't mind a queue, but queueing gives me time to think and this isn't always a good thing.

— Chris McCausland

By manipulating queuing, by manipulating expectation, you can lead people to a fundamental confrontation, not only with themselves, but with the Other.

— Terence McKenna

From our earliest days, Booking.com has been deploying technology to help strip the friction out of travel.

— Gillian Tans

The history of the ticketing business was about barriers to entry, which kept Ticketmaster protected. That has changed.

— Michael Rapino

The truth is that a willingness to queue is no longer the mark of a true Englishman or woman. It's what you do when…

— Julia Hartley-Brewer

I really hate airport queues. I almost feel they should have cattle prods to hurry us up down the aisles. You can't even complain…

— Len Goodman

A queue doesn't necessarily imply order and good manners among our fellow men. Usually it's just down to poor organisation, under-staffing and hopeless service…

— Julia Hartley-Brewer

While we like to think queueing is unique to British culture, the truth is that we are mere amateurs. The old Soviet Union turned…

— Julia Hartley-Brewer

It would be wonderful if we could avoid the setbacks with timely exits, but nobody has figured out how to predict them.

— Peter Lynch

Any company run by unknowing and mechanistic minds is in jeopardy and faces a limited life. Specifically, the pursuance of policies that focus on…

— Peter Cochrane