Best Quote by Gary Hamel
“Trust is not simply a matter of truthfulness, or even constancy. It is also a matter of amity and goodwill. We trust those who have our best interests at heart, and mistrust those who seem deaf to our concerns.”
About This Quote
Trust combines honesty with goodwill; we trust those who care about our interests and distrust those indifferent to us.
In simple terms: Trust = truth + goodwill.
Key Takeaway
Value caring relationships.
Themes
trust
goodwill
relationships
Mood
analytical
thoughtful
Type
business
philosophical
When to use this quote
- teamwork
- leadership
- customer relations
- friendships
Key Concepts
psychology
ethics
Questions to Reflect On
- How do you assess goodwill?
- When should trust be rebuilt?
A Different Perspective
May be naive about motives.
