Bookstore Quote by Ellen Mint

“if customer ignorance is a profit center for you, you’re in trouble.”

— Geoff Colvin

“The patrons aren’t patronizing the store, and it’s not just the economy that’s keeping them out—it’s that nobody here likes to be patronized.”

— Jarod Kintz

“Businesses fail either because they leave their customers or because their customer leave them !”

— Andrew S. Grove

“Customers don't care at all whether you close the deal or not. They care about improving their business.”

— Aaron Ross

“Get rid of toxic customers before they get rid of your business.”

— Mac Duke The Strategist

“If customers don't find enjoyment and satisfaction by coming into your store, it won't matter if you have the greatest, fanciest, most sophisticated business…

— David Green

“One of the things that I think is true of very successful retailers is that their joy is in creating, not maintaining.”

— James Dion

“The Customer isn't always right. Sometimes the customer is an asshole. That's the first rule of retail.”

— Kelly Link

“I have always believed that the way you treat your employees is the way they will treat your customers, and that people flourish when…

— Anonymous

“Employees who are not engaged have untapped potential that sours like a perishable item.”

— Kevin E. Phillips

“Most supermarkets are designed for shoppers who are stocking up their pantries, but most shoppers walk out of the store with only a few…

— Herb Sorensen

The message is that all brilliance emanates from the top; that the worker on the floor of the store or the factory is insignificant.

— James Sinegal