““If our mental models are mere approximations of reality, then, the conclusions we draw cannot help but be prone to error. A few words uttered by someone close to us can carry enormous weight, for example, whereas the same words uttered by a stranger won’t resonate at all. At our jobs, we may interpret not being invited to a meeting as a threat to us or to our projects, even when no threat is intended. But because we often don’t see the flaws in our reasoning—or our biases—it’s easy to be deluded while being quite convinced that we are the only sane ones around.””
