Directive Quote by Cristien Storm
““Repeating a directive can also help keep focus on what the other person is doing in response to a boundary, rather than on defending, explaining or justifying the boundary. Being aware of what the other person is saying and doing informs how one responds to the other persons response to the boundary. The person might be saying one thing and doing another, which is helpful to recognize.””
About This Quote
Source Interview: Communication Strategies, 2022
Repeating a directive helps maintain focus on the other’s behavior rather than on defending the boundary, revealing inconsistencies between words and actions.
In simple terms: Repeating a command keeps attention on the other’s actions, not on defending the rule.
Key Takeaway
Notice and address gaps between words and deeds.
Themes
communication
boundaries
awareness
feedback
Mood
thoughtful
analytical
Type
advisory
reflective
When to use this quote
- relationship counseling
- team leadership
- customer service
- conflict resolution
Key Concepts
behavioral consistency
active listening
boundary management
Questions to Reflect On
- How do you balance clarity with empathy when repeating a directive?
- What signs indicate a mismatch between words and actions?
A Different Perspective
People may feel pressured or become defensive if repetition feels confrontational.
