Broken Quote by Chip Heath
“What’s broken, and how do we fix it?”
About This Quote
Source Interview: Business Talk, 2020
Identifying a problem and its solution is essential for improvement.
In simple terms: Find what's broken and fix it.
Key Takeaway
Focus on diagnosing before acting.
Themes
problem solving
innovation
strategy
leadership
process
Mood
analytical
pragmatic
Type
business
motivational
When to use this quote
- product development
- organizational change
- personal growth
- education
Key Concepts
root cause analysis
design thinking
continuous improvement
Questions to Reflect On
- What is the biggest obstacle to fixing this issue?
- Who benefits from the current broken state?
A Different Perspective
Solutions may be limited by resources or resistance.
