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From Quotes by W. Edwards Deming
- The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
- No one can measure the loss of business that may arise from a defective item that goes out to a customer.
- ...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and…
- Innovation comes from the producer - not from the customer.
- Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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